Sending an email from within Teamleader Focus is quick and easy, even if it’s only an invoice or a meeting confirmation. All of these emails will be sent from Teamleader Focus’ email server, resulting in the sender being “email@example.com”. Whenever your customers reply to an email that was sent from within Teamleader Focus, the answer will arrive in the correct mailbox. Yes: Teamleader Focus is that smart.
But there is more. It’s also possible to use your own domain name to send emails from Teamleader Focus. The main advantage here is that your chances of ending up in the spambox of your correspondent, are reduced drastically.
To install this feature, you need to:
- Be an administrator in Teamleader Focus with access to 'Settings'.
- Either have access to your own email domain settings, or have an IT responsible / contact person who does.
- Own your own domain name such as “@mycompany.com”. A, for example, “@gmail.com” domain will not work.
Within the DNS settings of your domain, you'll have to add 3 'CNAME records'. A CNAME record (Canonical Name) is a kind of DNS-record that indicates which email servers can send mail on behalf of your domain. This implies that you're allowing Teamleader Focus to send emails from your domain from within your specific account.
1. Set your custom domain for sending emails in Teamleader Focus
- Go to Settings > Email > Custom domains for outgoing emails.
- Click "Get started" and enter your domain.
- In the following pop-up, you'll see 3 CNAME records. All of them have a name and a value.
- Either copy the separate records or copy them all at once:
- If you plan on adding the records yourself, we advise you to copy them one by one.
- If you plan having them added by your IT responsible, we advise to copy them all at once using the 'Copy all' button.
2. Add the CNAME records to your domain's DNS settings
In order to allow Teamleader Focus to send emails from your own domain name, these 3 CNAME records should now be added to the DNS settings of your domain.
In those DNS settings, you are able to create a new DNS record. While adding such a record, you choose the type 'CNAME' and simply copy both its name and value. You do this three times (once for each record).
An example of what this looks like on one.com:
Once this is done, it can take up to 48 hours for your newly added CNAME record to be verified publicly. If your CNAMEs are not considered valid after this timeframe, please check our troubleshoot guide.
Frequently asked questions:
How do I add a CNAME record to my domain?
If you don’t precisely know how to add a CNAME record to your DNS settings, you can use the guide of your own domain provider. We listed the most common ones below:
Can I verify multiple domains?
Yes, you can whitelist multiple domains and that will allow you to send emails from users that have a different domain. This is especially handy when you use multiple company entities or alternative email addresses.
Make sure to verify all domains used to send emails in your account. Think about:
- User email addresses
- Ticket inbox address(es)
- Invoicing email address(es)
- General entity email address(es)
Did you know?
- Only one user has to go through this procedure. All email addresses using this/these domain(s) in the account will automatically be verified.
- Be careful when adding any type of email address to your account, as a wrong email address will not trigger an error message.