How To: Using tickets in Teamleader
In this article you'll learn: How to set up your ticketing Handling tickets: receiving and replying them What the extra options are The setu...
Mon, 6 Jan, 2020 at 5:12 PM
FAQ: How do I forward emails to the ticketing system in Teamleader?
When setting up the ticketing system, you need to set a forward of your emails in your email account. Here you will find out how you do that in Gmail a...
Mon, 27 Jan, 2020 at 10:12 AM
How To: 3 ways to create a ticket
If you are working with the Ticketing system in Teamleader, you probably know by now that any person, customer, supplier etc can send you a ticket by s...
Wed, 8 Jan, 2020 at 2:51 PM
How To: Adding templates to the ticketing system in Teamleader
There are support questions that will keep coming up. In that case it might be useful to create a standard reply for recurring questions. Navigate to...
Mon, 6 Jan, 2020 at 5:03 PM
How To: Setting up autoreplies in the ticketing system in Teamleader
Autoreplies are custom made replies that are automatically being sent to your customer. This is a great way to let your customer know that his or her q...
Mon, 6 Jan, 2020 at 5:07 PM
FAQ: Can I add extra statuses to the ticketing system in Teamleader?
The ticketing system has 5 default statuses to assign to tickets. These are: 'New' 'Open' 'Waiting for customer' &#x...
Mon, 6 Jan, 2020 at 5:08 PM
FAQ: Can tickets be closed automatically?
Yes, it is possible to close tickets automatically after a set period of time. Set this up according to these steps: First navigate to Settings >...
Tue, 22 Jan, 2019 at 9:37 AM
How To: Forwarding a ticket to a third party
If you would like to forward a ticket to someone outside the Teamleader account, then just follow those steps: Go to Settings > Tickets > "...
Wed, 25 Jul, 2018 at 11:07 AM
How To: Using Ticketcloud
In this article, we will talk about three things: What is Ticketcloud? How can I use Ticketcloud? How can I change the layout of Ticketcloud? Wha...
Thu, 5 Dec, 2019 at 10:44 AM
FAQ: How do I link a task to a ticket?
When you’re reading a client’s mail via our ticketing module, it’s possible you don’t have the time to reply right away or you need to do some further ...
Tue, 18 Sep, 2018 at 3:50 PM
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